Ornimus for Brands

Refund Policy

A full refund before work starts. No refunds after.

Last updated: October 6, 2026

The short version

Before work starts: full refund, no questions asked.
After work starts: no refunds.
Work starts when we receive your completed brand kit through our onboarding form.

Starter and Signature builds

If you change your mind after paying but before you send your brand kit, email us and we will refund the full amount you paid, including when the founding client discount was applied.

Once we receive your brand kit, we begin designing and building your game right away, so build payments are no longer refundable. This includes situations where you change your mind, no longer need the game, or do not respond to previews.

Extras

A seasonal refresh, an extra week of revisions, or an additional language can be refunded in full before we begin work on that extra. Once that work begins, it is not refundable. If you cancel your build before work starts, any extras you paid for are refunded too.

Small updates and hosting renewals

Small updates ($75): refundable in full until we begin the update.
Another year of hosting ($120): refundable in full if you ask before your new hosting year begins. Once the new year begins, it is not refundable.

If we cannot deliver

If we are unable to deliver your game for reasons on our side, we will refund what you paid for the part we could not deliver. If we close your order because we did not receive your brand kit within 90 days, we refund you in full.

How to request a refund

Email ornimustechnology@gmail.com from the email address you used to pay, or include it in your message.
Tell us what you bought and the date you paid.
We reply within 2 business days. Approved refunds are issued through Whop to your original payment method. Your bank may take 5 to 10 business days to show it.

Please contact us before opening a chargeback or dispute with your bank. A chargeback on a payment that is not refundable under this policy may result in us pausing work and hosting until it is resolved.

This Refund Policy is part of our Terms of Service. See also our Privacy Policy.